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Notre Process Communication Model: se comprendre pour saisir les autres

5th May 2022

Notre Process Communication Model: se comprendre pour saisir les autres

Salut tout un chacun, c’est Nic.

Si vous etes des habitues du blogue, vous avez peut-etre constate que j’ouvrais parfois ses pages a d’autres auteurs. C’est la situation de votre excellent article qui possi?de ete ecrit via Solene Coriolles. J'suis persuade qu'il vous plaira et vous sera utile. Alors belle lecture!

« A l’ere une mondialisation, la relation a l’Autre reste plus que jamais fondamentale ». Dominique Moisi

Que votre soit dans votre vie personnelle ou professionnelle, il vous est surement deja arrive de rencontrer des personnes avec lesquelles vous ne vous entendiez nullement du tout.

Vous ne comprenez gui?re ces gens et elles ne vous comprennent gui?re.

Vous n’arrivez pas a communiquer avec elles sans entrer en conflit.

Pouvons-nous optimiser notre comprehension des autres, meme lorsque ce qui nous parait une cause perdue ?

C’est votre que nous propose la Process Communication Model (PCM) que je vais vous faire decouvrir.

Un chemin par la tolerance

La majorite de les problemes de communication provient du fait que nous attendons des autres qu'ils reagissent comme nous le ferions nous-memes.

Or, nous sommes l'ensemble de uniques.

Nous adoptons des modes de fonctionnement multiples et les formes de communication en paraissent necessairement affectees.

En annees 70, le psychologue americain Taibi Kahler se penche dans l’analyse des interactions entre individus.

Cela concoit ainsi un modele appele code promo connecting singles « Mini scenario ».

Parallelement, il se passionne Afin de l’etude des comportements. Des deux sujets de recherche emane un concept de profil de personnalite appele Process Communication Model ou PCM.

J'ai PCM distingue six types de personnalite. Connaitre le profil type d’une personne (ou le sien) permet d’identifier:

  • Sa source de motivation principale : celle-ci est liee aux principaux besoins psychologiques une personne. Si une personne ne parvient pas a remplir ses besoins de maniere positive, elle le fera de maniere negative. Modi?le: etre reconnu, pour le meilleur ou concernant le pire.
  • Son mode de communication favori : comme l’ont demontre les travaux de recherche de l’ecole Palo Alto, « nous ne pouvons nullement ne point communiquer ». Chaque profil de personnalite va adopter un mode de communication privilegie. J'ai PCM distingue cinq canaux de communication que nous verrons plus loin dans Ce texte;
  • Le comportement face au stress : en situation de stress, nous adoptons des comportements automatiques et inconscients destines a garantir une « survie ». Modi?le: se fermer a l'ensemble de discussions.

Connaitre ces six profils de personnalite permet de mieux se comprendre ainsi que mieux saisir nos autres .

Nous pouvons ainsi adapter une communication et des comportements a notre interlocuteur pour construire des relations plus saines.

La PCM reste egalement un moyen d’anticiper des propres reactions et ainsi d’eviter des situations qui pourraient nous etre dommageables.

L'ensemble de ?differents?, tous complementaires

Mes six profils de personnalite d'la process communication model sont etablis a partir de quatre points.

1. Mes ?besoins? psychologiques

Par rapport i  notre profil de personnalite, des besoins psychologiques sont differents .

Ces besoins sont les elements a partir desquels nous puisons notre motivation.

Ils conditionnent une niveau de bien-etre general et peuvent provenir d’un geste, d’une attention, d’une action, d’une information, d’une nouvelle, etc.

Par exemple: etre aime, prendre du bon temps, etre stimule.

Rappelons que nos etres humains seront des etres de relation.

Ca signifie qu’ils prefereront forcement des marques d’attention negatives a l’indifference totale .

C’est la situation, notamment, de l’enfant qui ne cesse aucune faire des betises pour attirer l’attention de l'ensemble de ses parents.

D'la aussi maniere, lorsque nous ne parvenons gui?re a satisfaire nos besoins psychologiques de maniere positive, nous cherchons a nos remplir de maniere negative.

Sans devoiler des a present ces principaux besoins avec profil de personnalite, prenons un exemple.

Au travail, Paul reste essentiellement reconnu Afin de son humour et ses plaisanteries. Apres six heures techniques tres formelle, il devient perturbateur, interrompt regulierement le formateur, perturbe le bon deroulement en journee. Reconnaissez-vous le besoin principal de Paul ? Et la maniere dont il cherche a le satisfaire positivement, ou negativement ?

2. Le comportement sous ?stress?

Vous avez forcement deja eu a composer avec des situations stressantes.

Quand nous sommes sous pression, une comportement se modifie .

Nous devenons incapables de raisonner ou de voir la situation telle qu’elle est vraiment, nous nous refermons sur nous-memes, nous devenons agressifs, coleriques et nous avons environ difficultes a gerer nos emotions.

Et si je vous disais que notre comportement sous stress peut-etre en partie anticipe a partir de notre profil de personnalite ?

Ca s’explique avec les drivers egalement appeles « messages contraignants ».

Les drivers sont des injonctions que nous avons recues dans notre enfance et qui vont guider les actes de maniere inconsciente.

Chaque profil de personnalite adopte generalement l’un de ces messages contraignants en particulier.

Cet enfant, Prenons un exemple, communique mieux avec ses peluches qu'avec ses copains.

Il est cinq messages contraignants:

  • Sois vraiment : un individu conduite par votre driver exige d’elle-meme et des autres qu’ils soient autonomes, forts et individus;
  • Fais un effort : ce message contraignant nous pousse a bosser toujours plus, a etre laborieux, a redoubler d’efforts;
  • Fais plaisir : une personne conduite via ce driver a de la peine a penser non et a poser ses limites. Elle interprete claque qu’on lui dise non tel une forme de rejet;
  • Sois parfait : ce driver amene au perfectionnisme. Une personne agissant sous l’influence du driver "sois bon" aura des difficultes a deleguer de peur que la tache confiee ne soit nullement bien faite;
  • Depeche-toi : ce message contraignant est le seul qui ne soit nullement caracteristique d’un profil de personnalite en particulier. Cela se caracterise par une mauvaise gestion un moment.